Customer Experience Management Solutions and Consultants

Michelle has previously worked in the Financial Service and Banking Industries for over 20 years, incorporating the Call/Contact Centre Industry for more than 15 years.

Additionally in this period she consulted to build the SOCOG, Sydney 2000 Olympic Contact Centre global turn-key solution, for distribution of all sales and services.

As a Senior/Executive Manager in Organisations dhe has been responsible for the strategic direction, product penetration and the provision of shared services of business units, including profit deliverable’s. Her other responsibilities have included management of Outsource providers, Global Media spokesperson, and public speaker, often in the context of Customer Advocacy (be it B 2 B or B 2 C) practises.

She has specialised in Distribution of product and services, primarily in roles of Sales & Operational Management within the Financial Services industry.  I have also focussed on Call/Contact Centre, Web, and Interactive ‘Retail’ Outlets.

Her management expertise includes the build and operation of a number of Call/Contact Centres, and Retail Outlets (including Bank branches) and transformation of others. These have largely been in the Sales and product distribution based arena providing Shared Services (profit centres) within the Financial Services/Banking Industry, with the exception of Sydney Olympics, an exciting and successful opportunity of major event management.