Committee Members

  • Geoff Roberts

    Geoff Roberts

    Geoff Roberts was elected to the CCO Forum Committee in November 2008. Geoff Roberts holds the position of Head of Retail Sales and Customer Service at Synergy. He has accountability for Customer Service strategy, Sales strategy, Contact Centre, Sales Channels...

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  • Colin Ridley

    Colin Ridley

    Colin Ridley was elected to the CCO Forum Committee in November 2008. Colin is the Manager, Customer Services for Sydney Water. He is responsible for Sydney Water’s key processes of interaction with its customers. These include new connections, billing...

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  • Michelle Cox

    Michelle Cox

    Michelle Cox was elected to the CCO Forum Committee in May 2007. Previously; Michelle was General Manager (Head of Business) MBF Alliances, the 9th largest private health insurer in Australia and based in Adelaide, South Australia. MBF Alliance was a subsidiary...

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  • Dayle Grant

    Dayle Grant

    Dayle Grant was elected to the CCO Forum Committee in May 2007. Dayle has held the position of Group Manager Contact Centres at ENERGEX since June 2005. She has accountability for ensuring customer engagement strategies throughout the group and as a part of...

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  • David Jaffe

    David Jaffe

    David Jaffe has been a member of the CCOF Committee since its inception in 2003. David Jaffe is the Consulting Director and co founder of LimeBridge Australia. He is a customer experience delivery expert and is a regular speaker on customer experience management...

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