Geoff Roberts was elected to the CCO Forum Committee in November 2008.
Geoff Roberts holds the position of Head of Retail Sales and Customer Service at Synergy. He has accountability for Customer Service strategy, Sales strategy, Contact Centre, Sales Channels – account management and phone based, Billing and credit management functions, Summer Preparedness and People Management.
Expertise:
Geoff’s key areas of expertise are in the areas of:-
- Developing organisational level strategic options/direction.
- Leading large scale organisational change programmes.
- Driving cultural change.
- People management and leading teams.
- Enhancing customer service delivery – redefining the service proposition.
- Structuring and motivating sales teams to achieve stretch sales objectives.
- Channel management and integration.
- Negotiating and influencing – internal and external stakeholders.
- Project management.
- Business planning.
- Financial and operational budget management.
- Implementing major outsourcing arrangements.
- Corporate governance and risk management practices.
