Testimonials

One of the things we’d like to think sets us apart is that we set out to make every client a reference site. The ultimate reference is when a client asks us back for a further assignment or changes to a new role and asks us to help again. We have had repeat or further business at every client in some form. Furthermore our past clients have not only provided references to others but many have hosted tours and site visits to demonstrate some of our achievements. Some of them have agreed to be quoted here.

 

          QSuper

"LimeBridge has helped us implement a new operating model that has allowed Member Services Contact Centre deliver more targeted interactions with our members at the most appropriate    time. We have also created additional capacity through the implementation of our Service & Solutions teams resulting in service levels exceeding target every month since implementation.

Phil McCarthy
Head of Member Services
QSuper

Bupa

BUPA Australia

“LimeBridge delivered what they promised plus some. It was done with a quality outcome within budget and on time. They made a real point of sharing their knowledge and IP and act as mentors to my Leadership Team. I highly recommend them for support and transformation in Contact Centres.”

Michelle Cox
Head of Contact Centres
Bupa Australia

Bankwest

Bankwest

“LimeBridge helped us take our telephony service and colleague morale to the next level. The project delivered everything we expected and more. My team loved learning from LimeBridge's experience, proving time and again that looking at things through a fresh set of eyes can make a world difference. I will be looking to use their services again soon.”

Pete Birch
Head of Contact Centre
Bankwest

Bankwest

Medibank Private Limited

“LimeBridge took time to understand our business before working with us to deliver a more effective and sustainable operating model. Their PRISM methodology is simple yet highly effective. I recommend them highly.”

Nicole Twyford
Snr General Manager Frontline Sales & Service
Medibank Private Limited

AMP

AMP

“LimeBridge really differentiated themselves from the many consultants I have worked with in the past. Clearly experts in their field they really listened to our needs and were able to deliver the result we required. Quite frankly we could not have achieved so much within such a shorttime frame without their assistance.”

Helen Wells,
Head of AMP Customer Service
AMP

               AHM

“I asked LimeBridge for assistance in increasing my sales team’s productivity and effectiveness and the results have been a spectacular improvement. One of the keys to success in my mind has been the way they get down and dirty to understand our existing processes, which provided some great insights for me and gave them considerable credibility with the team, which definitely assisted the change effort..”

Annie McDonald,
Head of Sales and Marketing
ahm