The following cartoons by Jon Kudelka  provide a humorous look at the world of customer operations and were used in the LimeBridge 2008 calendar. Feel free to download your own copy to use in your presentations or internal materials.  If you would like a high resolution copy please contact us.
    • The technical support team were coached to follow a proven process...
    • Staff certainly felt more in control now they had a 360 degree view of the customer...
    • Letting the passengers in row 37 fly the plane may have been taking the self service concept too far.
    • Open account process. Close account process.
    • Some companies have really refined their ability to service the customer proactively.
    • Performance Management System
    • The elves were not happy with Santa's decision to offshore production to China.
    • Some companies are working really hard to improve the hold experience.
    • Some companies have made sure the self service experience is better than face to face...
    • The voice of the customer research program wasn't really producing actionable feedback.
    • He was the master of the inappropriate cross-sell.
    • Mrs Jones had found the best way to get immediate service from the 24/7 hotline was to set her alarm for 3AM...