One Minute Sound Byte

  • 02 The Greatest Irony of Contact Centres

    The Greatest Irony of Contact Centres The idea for this month’s calendar was inspired by the extreme things people will do to get off the phone! That inspired us to write a 30 second sound byte we called “The Greatest Irony of contact...

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  • 01 The Campaign for Better Feedback Processes

    The Campaign for Better Feedback Processes This month’s cartoon was triggered by the plethora of feedback surveys. It’s become a pet hate of ours that customer feedback processes are being abused. Thus, we’ve documented a “one...

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