Sydney Level 57 MLC Centre 19-29 Martin Place Sydney NSW 2000 Phone: +61 2 8207 0145

Melbourne Level 27 101 Collins Street Melbourne VIC 3000 Phone: +61 3 9499 3550

Perth Level 18, Central Park 152-158 St Georges Terrace Perth WA 6000 Ph: +61 403001100

Overview

• Contact Centre Performance Management: creates a high performance culture in your call centre, contact centre and back office areas
• Skyline: establishing collaboration across the enterprise to reduce contact demand, reduce customer care costs and increase customer satisfaction
• Voice of the Customer: using customer feedback to drive performance improvement
• Customer Self Service: increases self service take up and includes the Sterling Audits IVR Usability and Website usability audit