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Jeanne Bliss - KPI's to Drive Customer Centricity

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Jeanne Bliss - KPI's to Drive Customer Centricity

Jeanne spent 25 years on the jon driving customer focus and profitability inside five large US corporate machines. She reported to the founder of Lands' End as chief zealot for the Lands' End Customer Experience. She served Allstate as its officer for customer satisfaction and retention. She was General Manager for Worldwide Customer and Partner Loyalty for Microsoft.

In this 5m32s interview Jeanne explains

What measures you should be using to start drive customer action
How you should be using them

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Customer Experience Management Solutions and Consultants