Customer Experience Management Solutions and Consultants

Jeanne spent 25 years on the jon driving customer focus and profitability inside five large US corporate machines.  She reported to the founder of Lands' End as chief zealot for the Lands' End Customer Experience.  She served Allstate as its officer for customer satisfaction and retention. She was General Manager for Worldwide Customer and Partner Loyalty for Microsoft.

In this 5m 55s interview Jeanne explains

• Options on where to get started to improve customer focus
  
• Tactics to use in different organisational cultures
  

Peter has led customer service and the design and execution of customer experience based strategies for a range of UK companies including Firstdirect Bank, ITV Digital, Telewest , GO Fly Airlines and Cellnet (O2)

In this 7m01s interview Peter explains

• What techniques leading customer focused organisations are using to Listen to and Act on Voice of the Customer
  
• Some common mistakes and how to avoid them
  

Jeanne spent 25 years on the jon driving customer focus and profitability inside five large US corporate machines.  She reported to the founder of Lands' End as chief zealot for the Lands' End Customer Experience.  She served Allstate as its officer for customer satisfaction and retention. She was General Manager for Worldwide Customer and Partner Loyalty for Microsoft.

In this 3m 9s interview Jeanne explains

• What should senior executives do the drive customer centric Culture
  
• What are the most common failure points
  

Peter has led customer service and the design and execution of customer experience based strategies for a range of UK companies including Firstdirect Bank, ITV Digital, Telewest , GO Fly Airlines and Cellnet (O2)

In this 5m 26s interview Peter explains

• How managers and leaders need to operate differently in customer centric organisations
  
• Some common mistakes and how to avoid them
  

Peter has led customer service and the design and execution of customer experience based strategies for a range of UK companies including Firstdirect Bank, ITV Digital, Telewest , GO Fly Airlines and Cellnet (O2)

In this 6m 34s interview Peter explains

• How you can influence the ways customers interact with your organisation
  
• Some common mistakes and how to avoid them