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Whitepapers

Each month we produce a Whitepaper where you can read about issues, trends, case studies and strategies LimeBridge use to improve the customer experience. In these whitepapers, we often take the “Challenger” view to help get you thinking how you can improve the customer experience in your organisation.

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Customer Experience Design Solutions to Common Business Issues

In Australia the Hayne Royal Commission is about to report.  Many issues for customers have emerged through the multiple rounds of public enquiries and already the banks and financial services institutions have started changing processes and other aspects of their business models in response.  Unfortunately, customers may already be suf...

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Case Study in the Universal Value of Well-Designed Operational Processes

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