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Whitepapers

Each month we produce a Whitepaper where you can read about issues, trends, case studies and strategies LimeBridge use to improve the customer experience. In these whitepapers, we often take the “Challenger” view to help get you thinking how you can improve the customer experience in your organisation.

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Do operations and process principles apply everywhere?

We have had a hypothesis that good operational and process design disciplines are in some ways, “universal truths” regardless of the industry or process.  A recent client gave us the opportunity to test our process design and operational management principles against a type of work that was very different to anything we’d worked with before. Th...

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Case Study in the Universal Value of Well-Designed Operational Processes

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