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Each month we produce a Whitepaper where you can read about issues, trends, case studies and strategies LimeBridge use to improve the customer experience. In these whitepapers, we often take the “Challenger” view to help get you thinking how you can improve the customer experience in your organisation.

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1 Mar 2013

Since the GFC hit in 2008 both business and government have become more focused on
cost and efficiency. In our experience of service related industries (i.e. those other than
primary production and manufacturing) the spotlight has been, inevitably, on the people
intensive part of the operation such as back office administration, calls centres and retail
networks. Operations management in these env...

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