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Whitepapers

Each month we produce a Whitepaper where you can read about issues, trends, case studies and strategies LimeBridge use to improve the customer experience. In these whitepapers, we often take the “Challenger” view to help get you thinking how you can improve the customer experience in your organisation.

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1 Jul 2014

Background

We completely understand the temptation for organisations to try and save money by moving work offshore. The potential labour cost savings and getting away from some of the inflexibility of our regulated workplaces, is a seductive mix. But unfortunately, customers are starting to associate offshore solutions with poor experiences. In some of our clients we also know that poorly managed o...

1 Jul 2014

In a recent white paper we described that there were alternatives to offshoring to cut costs and improve the customer experience. We know however, that offshoring is growing in Australia (and elsewhere) as the economy cools. There has been a dramatic increase in the number of customer processes sent offshore in the front and back office. Many companies believe that it is the quickest and easiest w...

1 Mar 2014

Introduction

The last few months have been a disaster for some industries in Australia. The trend for business to relocate to lower cost locations has been well publicised in manufacturing and mining. But the offshoring trend in back office and customer facing work, has been just as profound in many other industries, over the last five years.

As a business, we are agnostic about offshoring. If compa...

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