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Customer Experience Specialists
LimeBridge Australia is a world leader in customer experience transformation across all delivery channels.
With any of our transformation programs, your company sales or service offering will be reporting higher levels of customer satisfaction or transformed sales results for 20% less cost within months - without investing in technology.
Find out more about LimeBridge and how we can improve customer experience for your company.
Find out more about David's book 'Your Customer Rules' in the learning centre.
Find out more about our book 'The Best Service is No Service' in the learning centre.
Digital Hits and Misses .
Customer Service and the Customer Experience
Many companies appear to have identical products and services. Few companies can differentiate their products for too long as they are quickly copied. So what enables companies to build loyal customers and charge a premium for them? Increasingly the differentiator is the experience that customers have in dealing with the organisation to purchase the product or change their relationship with it (and this equally applies to government bodies and monopoly service providers).
In other words it is customer service and the sales processes that are the critical elements of the customer experience. So if the customer experience is becoming the new corporate battleground then customer service and the sales processes are the front line of the battle. But we find that few companies understand the experience they are delivering and many only measure a fragment of it (like wait time). We can help as we have unique ways to diagnose what is happening at "the front line". We can analyse the end to end service and sales experiences and the effectiveness of these. Read more on our "diagnose opportunities" solution.
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Become part of the Chief Customer Officer Forum and gain skills for improving customer experience.
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