Our Team
Unlike many other consultancies, we keep our teams small and specialised. All our senior consultants have at least 10 years of relevant experience and we see our role is to operate alongside your team as advisers and coaches and provide the methods and tools to help them achieve the outcomes that you want. LimeBridge directors, Peter Morrison and David Jaffe each have over 25 years experience. Feel free to make contact directly.
Peter Morrison
Peter Morrison is Director of LimeBridge Australia. He has significant industry experience in customer service delivery in Australia, United Kingdom and the USA. Over the last 25 years he has transformed many of Australia's largest institutions. Peter grew up in Sydney and studied Accounting at UNSW and more recently, post graduate Psychology at Sydney University. Prior to joining LimeBridge, he gained a wide experience in financial services firms within Australia and in the UK. Peter brings international and local consulting experience to LimeBridge.
David Jaffe
David is a Principal Consultant with LimeBridge and has 29 years of experience consulting with organisations to help them improve their customer operations. He founded LimeBridge Australia to help Australian companies deliver improved customer experiences at reduced cost. He has led successful programs across many industries including financial service, utilities and government. He is the co-author of three thought leading books: The Best Service is no Service, Your Customer Rules and the Frictionless Organisation.
Andrew DiGiovanni
Andrew is a Principal Consultant with LimeBridge. Andrew has held senior operational leadership positions in Financial Services including Macquarie Bank, Royal Bank of Canada and Perpetual Trustees. He was most recently the Executive Director and Chief Operating Officer for Personal Banking within Macquarie’s Banking and Financial Services Group. Andrew is a reliable high achieving C suite executive with immense experience in executive management, leading large teams, strategic design and execution and transformative growth.
John Spooner
John is an experienced senior manager with a background in sales and product development who has spent the last six years working with Limebridge Australia on customer experience improvement and operating model transformation. John has proven analytical skills and is accomplished in leading change and managing teams with diverse skill sets. Since joining Limebridge he has been lead consultant on a range of diagnostic and strategy studies.
Damien Regan
Damien is a senior consultant with Limebridge Australia, bringing more than 20 years’ experience in service transformation, operating model design and organisational improvement across community services, higher education, utilities, financial services, airlines and energy. He helps organisations diagnose complex service and operational challenges, engage stakeholders around practical options, and design improvements that strengthen performance, customer outcomes and delivery capability.
Michael Hazel
Michael has over twenty years’ experience improving the customer experience in contact centres, back office and retail operations through process and practice redesign. Michael has been with LimeBridge for over 15 years and has led a range of successful programmes including airlines, utilities, finance, insurance, and government agencies to deliver better customer experience outcomes and sales results. Michael has been one of our leading designers across industry.
Helen Moses
Helen has led operations and change across multiple industries for over 25 years. Her initial background was leading operations and call centres in financial services. She joined Limebridge seven years ago and has led customer experience and channel strategies across many industries including water utilities, government departments, wealth management companies, health care providers and toll road operators.
