Mini Case Studies

  • 03 Three Showcase Companies

    Recently we hosted our Chief Customer Officer Forum and spoke at and sponsored a couple of conferences. We were delighted to hear about some companies delivering models and ideas that we are passionate about.

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  • 02 Boosting Sales without Spending More

    Revenue growth seems to be in short supply these days. Sales competition is fierce in many sectors and there are other nasty trends such as re-intermediation and websites that allow customers to compare and contrast.

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  • 01 5 Ways to Improve Customer Experience and Cut Costs

    Given the terrible closures and restructures happening across all industries, we thought we should summarise some success stories where companies have improved the customer experience while cutting costs.

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