Our Team
Unlike many other consultancies, we keep our teams small and specialised. All our senior consultants have at least 10 years of relevant experience and we see our role is to operate alongside your team as advisers and coaches and provide the methods and tools to help them achieve the outcomes that you want. LimeBridge directors, Peter Morrison and David Jaffe each have over 25 years experience. Feel free to make contact directly.
David Jaffe
David has 29 years of experience consulting with organisations to help them improve their customer operations. He founded LimeBridge Australia sixteen years ago to help Australian companies deliver improved customer experiences at reduced cost. He has led successful programs across many industries including financial service, utilities and government. He is the co-author of two thought leading books: The Best Service is no Service and Your Customer Rules.
Peter Morrison
Peter Morrison is a Consulting Director of LimeBridge Australia. He has significant industry experience in customer service delivery in Australia, United Kingdom and the USA. Over the last 18 years he has transformed many of Australia's largest institutions. Peter grew up in Sydney and studied Accounting at UNSW and more recently, post graduate Psychology at Sydney University. Prior to joining LimeBridge, he gained a wide experience in financial services firms within Australia as well as working for Coopers & Lybrand in the UK.
John Spooner
John is an experienced senior manager with a background in sales and product development who has spent the last six years working with Limebridge Australia on customer experience improvement and operating model transformation. John has proven analytical skills and is accomplished in leading change and managing teams with diverse skill sets. Since joining Limebridge he has been lead consultant on a range of diagnostic and strategy studies.
Stephen Garrett
Steve has nearly twenty years in operations and contact centre improvements in multiple industries. Steve has concentrated on building expertise in Contact Centre and Back Office operations and has married these skills with experience in the Utilities, Consumer Finance and Telecommunications industries. Since joining Limebridge, six years ago, Steve has led contact centre strategies and contact centre transformations across a range of industries.
Helen Moses
Helen has led operations and change across multiple industries for over 25 years. Her initial background was leading operations and call centres in financial services. She joined Limebridge seven years ago and has led customer experience and channel strategies across many industries including water utilities, government departments, wealth management companies, health care providers and toll road operators.
