The Easiest "Ease of Doing Business" Score
Why Every Organisation should have CPX in their Annual Report The “Only” Thing You Need to Measure May Be Easier Than You Think Customer...
2020 Accelerated the Future of Customer Contact
Why 2020 Boosted Contact Centres and Digital and What Happens Next None of us saw it coming Everything “Digital” had a major boost in...
2020: The Year in Review through our White Papers
Our 2020 Papers Chart the Most Challenging Business Year we have seen In 2020 we wrote a range of papers and looking back now, they chart...
2020 Rudolph (sleigh bells jingling)
Rudolph the red masked reindeer Never had to quarantine, But when he crossed State borders Premiers would start to scream. With all the...
Six business lessons relearned from the Pandemic
Why the pandemic response has many parallels to common business problems? The COVID crisis has been managed in different ways in most...
Transform, Fine Tune or Evolve - Change is Never Easy but Here are some Ideas that Help
Key Takeaways from the 2020 Chief Customer Officer Forum There were some fascinating discussions at the 31st Australian Chief Customer...