Groundhog-Day for the Bots - Why the new wave of technology must heed the lessons of the past
Teach the machines better or face the wrath of customers It feels like “Groundhog-day” for many customers with the latest wave of sales...
The New World of Management - Adapting a Management Framework for the Virtual World
Managing a distributed team is harder In our last paper (“Is at-home working?”) we discussed some techniques that can be used to get a...
Is at-home working? Getting to the bottom of how well it's working
The “Operating Model it is a Changing”… You’ll have to excuse the Bob Dylan reference but the times sure are “a changing”. Almost every...
New Models for the New World - A Once in a Lifetime Opportunity for Change
Never waste a good crisis As many organisations entered the COVID crisis they were forced to work in new ways and achieved changes in...
The New Normal Needs A New Staff Framework How companies have met new people needs in a changing wor
At-Home is Here to Stay in Some Form The COVID-19 Pandemic will change ways of working permanently, in our opinion. Even if a vaccine...
New Game, New Rules: rethinking at-home work - lifting and shifting frontline work to at-home is jus
The world just changed but it needs to change again… In March 2020 on every continent, many of the front-line operations of the world...